Cancellation, refund and postponement policy

1 Cancellation and Refund Policy

1. Cancellation 5 or More Days Before the Program Starts

A trainee may cancel their registration 5 or more calendar days before the program start date and receive a full refund of the program fees paid, less any non-refundable bank or payment processing fees, if applicable.

2. Payments Made via Tamara or Jeel Pay

Where registration and payment were made through Tamara or Jeel Pay, and the trainee requests cancellation 5 or more calendar days before the program start date, the program fees will be refunded less any installment, processing, or other non-refundable fees charged by the installment provider, in accordance with that provider’s policy and terms.

Any refunded amounts will be processed through the installment provider in line with its approved procedures and timeframes.

3. Cancellation Less Than 5 Days Before the Program Starts, or No-Show

If a cancellation request is submitted less than 5 calendar days before the program start date, or if the trainee does not attend the program without prior cancellation, 50% of the program fees will be deducted and the remaining amount refunded, subject to any external or non-refundable payment fees.

4. After Attending More Than 50% of the Program

If a trainee has attended more than 50% of the total training hours of the program, they are no longer entitled to request cancellation, a refund, or the transfer or postponement of their registration to another date, and the fees paid are non-refundable and non-transferable.

5. LeadMinds Training Credit

Instead of requesting a refund, the trainee may, subject to the terms of this policy, request that the amount due to them be held as training credit with LeadMinds, to be used to register for a later session of the same program or for another training program, subject to seat availability and the prices applicable at the time of the new registration.

The following terms apply to training credit:

• Credit expires 12 months from the date the transfer request is approved.
• A registration amount may be transferred once only per registration.
• Training credit is personal to the registered trainee and may not be transferred or assigned to another person.
• If the price of the new program exceeds the credit balance, the trainee shall pay the difference.
• If the price of the new program is lower than the credit balance, the remaining balance stays valid for use within the specified validity period, unless otherwise agreed in writing.

6. Non-Refundable Fees and Services

Refundable amounts do not include any amounts that have been paid to, or actually activated with, third parties on the trainee’s behalf, including but not limited to:

• Examination fees.
• Exam vouchers.
• Membership fees.
• Digital materials or licenses.
• External accreditation or certification body fees.
• Any other services or products purchased or activated from a third party on the trainee’s behalf.

Any such fees will be made clear to the trainee whenever they form part of the program or registration.

7. Program Cancellation by LeadMinds

If LeadMinds cancels a program, or is unable to deliver it, the trainee will be offered one of the following two options, at their choice:

• A full refund of the program fees paid, with no deduction on the part of LeadMinds; or
• Conversion of the full amount into LeadMinds training credit for use toward another program.

LeadMinds shall not be liable for any external costs or expenses incurred by the trainee, such as travel, accommodation, transportation, or any other personal arrangements related to attending the program.

8. How to Submit a Cancellation or Refund Request

Cancellation, refund, or transfer requests must be submitted in writing via LeadMinds’ official email address:

Info@leadmindsgroup.com

Where possible, the request should include:

• The trainee’s full name.
• National ID or Iqama number, where required to verify the request.
• The program name.
• The registration date or order number.
• The reason for the cancellation, refund, or transfer request.
• Any supporting documents, if available.

The LeadMinds team will review the request and usually respond within 2–3 business days to confirm refund eligibility and explain the processing steps.

9. Refund Method and Timeframe

Where possible, amounts due will be returned to the original payment method used for registration.

The time it takes for the amount to reach the client varies depending on the payment method and the bank or service provider. As a general guide:

• Credit cards / mada: usually 7 to 14 business days, depending on the bank and payment service provider.
• Tamara / Jeel Pay: processing the refund and reflecting the amount, or adjusting the payment plan, may take 3 to 21 business days, depending on the procedures of the service provider and the relevant financial institution.

If the amount cannot be returned to the original payment method, LeadMinds will contact the trainee to agree on a suitable alternative method in accordance with its approved financial procedures.

10. Rescheduling or Postponement by the Trainee

Instead of cancelling, a trainee may request to postpone their registration to an upcoming session of the program, subject to seat and schedule availability, on the following terms:

• No additional fee: if the postponement request is submitted 5 or more calendar days before the program start date.
• Administrative fee of 10% of the program price: if the postponement request is submitted within the 4 calendar days preceding the program start date.
• Postponement is permitted once only per registration.
• Registration for the new session is subject to seat availability.
• The postponement option does not apply if the trainee has attended more than 50% of the program’s total hours.

11. Contact and Refund Request Follow-Up

The LeadMinds customer service team is available to assist trainees and follow up on cancellation, refund, and postponement requests via:

WhatsApp: +966 12 511 8798

Email: Info@leadmindsgroup.com

We aim to respond to inquiries within 24 hours on official business days wherever possible.