Refund Policy

1 Full Refund — Prior to Program Start

Enrolled trainees are entitled to claim a 100% full refund of paid fees subject to the following conditions:

• Submitting the cancellation request at least 14 business days or more prior to the official program start date.
• Zero utilization of educational materials or digital learning platform modules.
• Submitting the request through verified official communication channels (official email or web contact form).

2 Partial Refund — 7 to 13 Days Prior to Start

When a cancellation request is lodged between 7 and 13 business days before the program start date:

• The participant is entitled to a 75% refund of total paid registration fees.
• A 25% administrative fee is retained to offset booking, seat reservation, and material preparation overhead.
• This tier applies uniformly regardless of the original payment method.

3 Cancellations Within 6 Days of Start

If the cancellation request is submitted within 6 business days or fewer prior to program commencement:

• The participant is eligible for a 50% refund of total paid fees.
• Alternatively, the participant may reschedule enrollment to a future cohort at zero penalty or surcharge.
• Transferred credit remains valid for redemption for up to 12 months from the approval date.

4 Post-Commencement Policies

Standard refunds are generally unavailable once the program has commenced. However, LeadMinds considers exceptions in the following verified circumstances:

• Acute Medical Emergencies: Supported by authenticated medical documentation from a licensed healthcare authority.
• Documented Force Majeure: Such as natural disasters, statutory travel bans, or verified humanitarian crises.
• Substantial Service Failure: Any demonstrable failure by the Organization to deliver core contracted program modules.

Exceptional claims are evaluated individually by the Academic Review Board within 5 business days.

5 Non-Refundable Services & Products

Refund eligibility explicitly excludes the following service categories:

• Digital learning assets, toolkits, and pre-recorded media once access has been granted or downloaded.
• One-on-one executive coaching sessions once conducted.
• Custom corporate training solutions tailored and designed specifically for an enterprise client.
• International examination vouchers and third-party credentialing fees disbursed to certifying bodies.
• Promotional flash sales and subsidized packages explicitly marked as non-refundable upon purchase.

6 Refund Submission Procedure

To submit an official refund request, please follow these standardized steps:

• Send a formal email to Info@leadmindsgroup.com titled: "Refund Request – [Full Legal Name]".
• Include your booking transaction ID, invoice number, program title, and registration date.
• State the rationale for your request and attach relevant supporting documentation (if applicable).
• Our finance team will acknowledge and review your claim within 2–3 business days.

7 Refund Disbursement Methods & Timelines

Approved refunds are credited back using the original payment channel according to the following banking timelines:

• Credit / Debit Cards: 7 to 14 business days (subject to card-issuing bank clearing schedules).
• Direct Bank Transfers: 5 to 10 business days.
• Digital Wallets: 3 to 7 business days.
• Platform Wallet Credit: Instantaneous upon claim authorization.

If original payment reversal is technically hindered, alternative verified banking channels will be coordinated with you.

8 Program Cancellation by LeadMinds

In the rare event that LeadMinds is compelled to cancel or postpone a scheduled program:

• The participant is entitled to a 100% full refund with zero deductions.
• Or may elect to transfer their enrollment with priority seating in the next available cohort.
• Registered trainees will be notified at least 48 hours prior to the scheduled start time.

9 Participant-Requested Schedule Adjustments

Participants may request to postpone attendance to a subsequent session in lieu of cancellation:

• Complimentary (Free): If requested 7 business days or more prior to commencement.
• 10% Administrative Fee: If requested within 6 business days of commencement.
• Postponement is granted once per registration file.

10 Support & Claim Follow-Up

The LeadMinds support desk is available to assist you throughout the refund evaluation process:

• Email: Info@leadmindsgroup.com
• Phone: +20 12 28777753
• Through our website Contact Us Form.

We strive to respond to all inquiries within 24 business hours.